One of the key components to VANGUARD’s Claims Management Service Program is the utilization of Account Managers. Put simply, the Account Manager provides a single point of contact for each client, acting as a liaison between the client and VANGUARD CLAIMS ADMINISTRATION, INC. An Account Manager’s specific areas of responsibility include:

Coordination and implementation of the start up program including all specific customization as requested by the client.

Facilitation of any mid-contract alterations, changes or additions to the program.

Reviewing and assigning all new losses to appropriate adjusters.

Auditing handled files to confirm ongoing, superior service.

Arranging and administering quarterly Claim Review Meetings with the client.

In addition, the Account Manager, will personally adjust large exposure claims, claims with difficult coverage or adjusting aspects or sensitive "special request" claims as requested by the client.

Your Account Manager, will always stand ready to assist wherever needed and rectify any difficulty that may arise. The Account Manager’s primary goal is to ensure your total satisfaction with the services we will provide.