Our standard service assumes initial claims reporting will be handled directly by the client. An option that we make available, however, is the utilization of VANGUARD CLAIMS ADMINISTRATION, INC.’s 800# Claims Reporting Service. This service establishes a dedicated toll-free number for claims reporting available to insureds and claimants on a twenty-four hour a day, seven day a week basis. This service connects directly to the Handling Branch during normal business hours and then transfers to trained, after-hour service representatives for after-hour reporting. Benefits include:

The ability to offer your insureds access to a claims professional at any time of the day or evening.

Elimination of the time taken by your clerical staff in filling out First Notices of Loss.

Allows VANGUARD CLAIMS ADMINISTRATION, INC. to more quickly respond to losses thereby providing the best possibility of reducing costs with an immediate response (where appropriate).

Upon receipt of a new assignment, your Account Manager will review each loss and assign the claim to a Handling Adjuster. That adjuster will be responsible for investigating and managing the claim on a day to day basis. Oversight continues to be maintained by the Account Manager who will be accessed by the Handling Adjuster whenever a question arises. The Account Manager guarantees that only an adjuster with sufficient experience and qualifications will handle each assignment. This process culminates with personal handling by the Account Manager when a particular claim reaches an increased level of difficulty, scope or sensitivity.

In order to provide an even greater level of accountability, each assignment is subject to internal file audits conducted by senior personnel within VANGUARD CLAIMS ADMINISTRATION, INC. These audits are conducted on both a scheduled and surprise basis so a clear picture of a file’s current status can always be obtained.

Our standard service includes annual claim review meetings either at the client’s office or our location as best suits the client’s requirements. The meeting allows for open discussion of each file’s current status as well as review and analysis of the program as a whole. Upon request, specific adjusters can also be made available. As with Loss Run production, a more frequent meeting schedule (quarterly/semiannual meetings) can also be established if requested by the client.